I had been at my new community only a couple of days. I arrived early that morning knowing I
needed extra time to organize my office. I was bent over alphabetizing the folders in the lower
drawer of my desk, when I heard a noise that sounded like someone clearing
their throat. I looked up to see a
resident standing at my open door. She was not smiling.
I rose to meet her, intending to introduce myself. I had taken only one step when I caught
a glimpse of her right arm cocked and locked like a major league pitcher ready
to throw. A mille-second later, I
felt an object whiz by my head. I ducked.
I heard a dull thud on the window. Then, I turned to watch a food like
substance slide down the glass and plop on the floor.
“Would you eat
that?” the woman shrieked still standing in the doorway.
“Eat what?” I asked, afraid to move for fear she would hurl
another projectile my way.
“The muffin. Would you eat that?”
“I didn’t know it was a muffin,” I answered timidly.
“Exactly my point,” she answered arrogantly. “That’s the
worse excuse for a muffin I have ever had on my plate.”
I bent to pick up the smashed, but somewhat in tact
muffin. I turned it in my hand,
“Looks like a muffin to me,” I thought to myself, knowing that was not the
answer she wanted to hear.
I smiled politely, trying to defuse the moment. “My name is Karen. What’s yours?”
“I know your name is Karen. Everyone in this place knows your name is Karen. We all got
the memo. “I’m Mildred.”
Still holding the muffin, I turned to walk back to my
desk. “Come sit down Mildred,” I
offered. “Let’s talk for a
minute.”
My conversation with Mildred lasted for almost an hour. She
was in her early 80’s, dressed in expensive brown wool slacks, a red silk-like
Nehru collared blouse, and a long, chain stitched, ecru jacket sweater. She didn’t have on make-up, but her
earrings, traditional slim hoops, looked expensive. Her face had sharp features, her eyes were small and narrow,
and the wrinkles around her mouth curved downward suggesting that she didn’t
smile often.
She talked in bursts - short angry sentences. She had only been at the community for
a month. Her husband had died on
Christmas Day less than a year ago; she had lost her son in a jeep accident
less than 5 years ago. Her
daughter, a lawyer, lived near by.
Mildred made it clear that she came to live here of her own
accord, but she was also convinced it was the worst decision she had ever
made. She found the food intolerable. The meat was tough and the
vegetables were overcooked. Coming
from California, she preferred al dente. She was not used to eating on a
schedule. Dinner at 5 was
annoying. Furthermore, she
was frustrated that the bus driver refused to take her on her personal errands
when it was convenient for her.
As she talked,
her voice grew louder with each complaint. She threatened to write the owner, and she threatened to
call the movers to take her elsewhere. Then, after a pause, and without preface, she became
very emotional. “I have nowhere else to go.” I saw the tears slowly filling her eyes. I was not
surprised when she began to cry, but I was not prepared for the, long, heavy,
painful sobs.
Mildred was not angry with me, she wasn’t angry about the
muffin, but she was angry about the turn her life had taken. She left a four-bedroom house with a
pool and tennis courts, and she now felt cramped and imprisoned. She had made no friends, because she
wasn’t friendly. Her relationship
with her daughter was tenuous, but Mildred made few gestures to mend it.
When she was younger, Mildred was the president of her own
accounting firm. She was always
the boss and she was always in control. People did what she told them to
do. When she retired, she frequently
traveled with her husband. Mildred
had been an active, engaged and energetic person. At eighty plus, that had changed. Now she had nothing purposeful to do,
she was lonely, and she wasn’t in control of anything – not even the time she
ate dinner
Mildred’s self image was worsening, as was her cognitive
ability. She could feel her memory slipping, and she hated that. She was not ready to be old; she felt
helpless. There are no
alternatives to growing old, and she, like many of our seniors found it
difficult to cope when age compromises both the body and the mind and the
future appears bleak.
Mildred and I became close friends, although she continually tested our friendship with her feisty disposition and forceful manner. In time, Mildred came to love living in our community, but it was a tough transition for her. I made her chairman of the food committee, and she took ownership of the chair like a drill sergeant.
I was
devastated when two years later she had a stroke. She recovered and returned to live with us, but the
assertive, aggressive CEO personality never returned with her. I sorely missed
that lively, spirited, strong willed person I now fondly remember as “the
muffin lady.”
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Love it!! There are days like these and situations like those that makes being an Executive Director oh so sweet!! This was just what I needed today, reminds me that although their are tough days the rewarding days are worth it.
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